Delivery Information

 

Service Updates

Although 94% reliable, Royal Mail deliveries aren’t guaranteed to arrive on your chosen day. Sometimes they can arrive the following day. Due to high volumes, delivery times may take longer than normal. All delivery companies are experiencing exceptionally high volumes due to ongoing COVID restrictions. As a result, some customers may experience slightly longer delivery timescales than usual, all carriers are working hard to provide usual service standards. Thank you for your patience and understanding.

Christmas Ordering

LATEST RECOMMENDED POSTING DATES: For UK deliveries we recomend selecting a despatch date for Royal Mail 48® service no later than Friday 17th December, or Monday 20th for Royal Mail 24® services. We advise all customers to order as early as possible. Postal services are no longer able to guarantee delivery dates, please check your local service provider for further details.

 

Additional Information


ORDER DESPATCH

Shipments are processed the same day for orders received before 12.00 pm (GMT) from Monday to Friday (excluding Bank Holidays).


MULTIBASKET

You may choose to send all of the items in your order to a single postal address, or split your shopping basket and deliver fudge gifts to multiple destinations in a single transaction. If you have any queries about the multi-basket service, please contact our customer services team on 01303 864400.


AVAILABILITY

Our slab fudge flavours change regularly so, if you place your order far in advance, check with our Customer Services Department that your chosen flavour will still be available at the time of despatch. On the rare occurrence that a flavour is unavailable on the day of despatch, our artisan fudge making team will include a substitute carefully selected as a close alternative to the original choice in your fudge box. We'll note any substitutions in your order on a substitutions card so they're easy to spot. If you would like to leave any instructions for our confectioners, please declare a comment when placing your order in the section "note to our kitchen". Fudge Kitchen cannot be held responsible for items damaged by heat during the warm months, all orders are placed at buyers risk.

 

UK Delivery Information

 

UK ROYAL MAIL SERVICE

  • Royal Mail 48® (2-3 working days) £4.20
  • Royal Mail 24® (1-2 working days) £5.60

[Free 2-3 day UK Delivery on orders over £30.00]

We offer a tracked delivery 48® (2-3 days) and 24® (1-2 days) service with Royal Mail for UK orders up to 25kg, delivery times may depend on your local Royal Mail service, contact your local Royal Mail office for delivery enquiries.

Shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your despatch date.

UK TRACKED COURIER SERVICE

  • UK Mainland below 1kg £6.85
  • UK Mainland £8.30
  • UK Highlands & Islands £12.20
  • Ireland £12.30

[Free 1-2 UK Delivery on orders over £100]

Standard UK delivery is a premium, fully tracked next day service with reputable couriers. This is not a guaranteed service however, our courier states that their aim is to achieve delivery within 1 to 2 working days for UK mainland deliveries and up to 3 working days for distance deliveries (Kent based), and up to 5 working days for Highlands and Islands, so please allow for this when choosing your dispatch date. For orders above the maximum weight parcel weight 25kg; contact our customer services team for a delivery quote.

 

 

International Delivery Information

 

INTERNATIONAL DELIVERY SERVICES HAVE BEEN TEMPORARILY HALTED UNTIL FURTHER NOTICE

We are undertaking some required Brexit systems development and whilst we carry this out we regret we are currently unable to deliver internationally.

We apologise for any inconvenience this may cause you and intend to have our normal international service resumed shortly. Please check back for updates.

 

 

What our customers say

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We are the UK’s top luxury, artisan fudge retailer and bespoke producer. At Fudge Kitchen we’ve been hand-crafting our original special recipe fudge for over 38 years, using traditional methods and a lot of love. You’ll find our fudge is devilishly different to any that you’ve ever tasted before. It’s made with fresh whipping cream which makes it smooth, soft, creamy and delicious. We also offer our own unique version of Gourmet Butter Fudge (only available online), sublime caramels and crunchy brittles, Luxury Fudge Sauce, selections of Drinking Fudge, Fudge Making Kits and Fudge Experiences at our High Street Shops. Our fudge is made with natural ingredients, no preservatives, is vegetarian friendly and gluten free (unless stated) and may contain nuts due to manufacturing methods. Vegan fudge flavours are available. Read more…

Fudge Kitchen, Hemsted House, Lyminge Kent, CT18 8DL
Company No: 01709418 | +44 (0)1303 86 44 00

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