Delivery Information
Service Updates
Although 94% reliable, Royal Mail deliveries aren’t guaranteed to arrive on your chosen day. Sometimes they can arrive the following day. Due to high volumes, delivery times may take longer than normal, all carriers are working hard to provide usual service standards. Thank you for your patience and understanding.
Severe weather service alert: Please note that delivery and courier drivers are unable to collect or deliver in areas where temperatures rise to potentially dangerous levels of 35 degrees and above during the day, without risk of falling ill due to the extreme heat. The safety of staff is paramount during this time. Thank you for your understanding.
Ordering slab fudge for Grandparent's Day? We recommend selecting Tues 27th Sept dispatch for Royal Mail 48®, or Weds 28th Sept for Royal Mail 24® services.
Additional Information
ORDER DESPATCH
Shipments are processed the same day for orders received before 12.00 pm (GMT) from Monday to Friday (excluding Bank Holidays).
MULTIBASKET
You may choose to send all of the items in your order to a single postal address, or split your shopping basket and deliver fudge gifts to multiple destinations in a single transaction. If you have any queries about the multi-basket service, please contact our customer services team on 01303 864400.
AVAILABILITY
Our slab fudge flavours change regularly so, if you place your order far in advance, check with our Customer Services Department that your chosen flavour will still be available at the time of despatch. On the rare occurrence that a flavour is unavailable on the day of despatch, our artisan fudge making team will include a substitute carefully selected as a close alternative to the original choice in your fudge box. We'll note any substitutions in your order on a substitutions card so they're easy to spot. If you would like to leave any instructions for our confectioners, please declare a comment when placing your order in the section "note to our kitchen". Fudge Kitchen cannot be held responsible for items damaged by heat during the warm months, all orders are placed at buyer's risk.
UK Delivery Information
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UK ROYAL MAIL SERVICE
[Free 2-3 day UK Delivery on orders over £30.00] We offer a tracked delivery 48® (2-3 days) and 24® (1-2 days) service with Royal Mail for UK orders up to 25kg, delivery times may depend on your local Royal Mail service, contact your local Royal Mail office for delivery enquiries. Shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your despatch date. |
UK TRACKED COURIER SERVICE
[Free 1-2 UK Delivery on orders over £100] Standard UK delivery is a premium, fully tracked next day service with reputable couriers. This is not a guaranteed service however, our courier states that their aim is to achieve delivery within 1 to 2 working days for UK mainland deliveries and up to 3 working days for distance deliveries (Kent based), and up to 5 working days for Highlands and Islands, so please allow for this when choosing your dispatch date. For orders above the maximum weight parcel weight 25kg; contact our customer services team for a delivery quote. |
International Delivery Information
INTERNATIONAL DELIVERY SERVICES HAVE BEEN TEMPORARILY HALTED UNTIL FURTHER NOTICE
We are undertaking some required Brexit systems development and whilst we carry this out we regret we are currently unable to deliver internationally.
We apologise for any inconvenience this may cause you and intend to have our normal international service resumed shortly. Please check back for updates.
