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How do I claim my Reward Points?

We've made redeeming Points as easy as possible. Points can be viewed and claimed using the Rewards toggle in the bottom-left of the screen. Select the tab called Redeem Points. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward, simply redeem your points for a voucher which can then be applied during checkout.

Will I lose my Points if I don't use them?

There are no time limits on your Points, you can claim your Points at your leisure or collect them up over several purchases to claim against a larger item.

Is there a maximum number of Reward Points that can be redeemed at one time?

The maximum number of Points that can be redeemed at one time is 1000 (or £10)

Is there a minimum number of Reward Points that can be redeemed at one time?

The minimum number of Points that can be redeemed at one time is 500 (or £5)

How can I earn Reward Points?

5 points are earned for every £1 you spend online at Points are calculated automatically and your account is updated accordingly when your transaction is complete.

There are many great ways to earn Reward Points with Fudge Kitchen: To see all the ways you can earn points click the Earn Points tab in the menu of the rewards toggle. Look out for special double and triple Points event.

How soon are Points credited to My Account?

When you earn Points for making a purchase, the Points usually post within 24 hours. Points earned for other contributions may take up to 10 days.

What do I do if my Point total is missing or incorrect for a transaction?

First, please allow up to 10 days for Points to appear in your account. If your Points have not appeared after 10 days, please contact us via the online contact form.

When I make a purchase through, will I earn Points for tax, shipping and handling?

Points are only awarded for the subtotal of your purchase - excluding sales tax, shipping and handling.

What if I move home or change my email address? Will I carry my Points with me?

Yes, updating your personal information will not affect your Points.

Are Points transferable to someone else?

Points cannot be transferred from one account to another.

Can I combine Points with someone else?

Points cannot be combined with another account.

How do I register for Reward Points?

There is no need to register if you are already a Fudge Kitchen customer. If you are new to the Fudge Kitchen sonline shop, registration is easy! To start, click on the 'login' link on the top right-hand corner of the website and sign up as a customer. You will automatically start collecting Points from your first purchase.

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